DEX makes workers more productive, makes the workday more enjoyable and makes companies more money.
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Related: How to Effectively Measure and Track Employee Productivity This is precisely what employees want: 90% say their company's digital experience has room for improvement, 82% say the delayed resolution of IT issues slows employees down and 68% say DEX has a high or critical level of influence on revenue. Companies use this data to enhance the technology experience for workers, not to evaluate productivity or punish them. DEX tools find and fix IT issues before they cause delays and frustration, and track employee sentiment about IT experiences to continuously improve them behind the scenes.ĭEX is distinct from productivity surveillance because it scrutinizes things, not people: device performance, network speed, application crashes and the like. ĭEX, on the other hand, is a category of technology and strategies to empower - not punish - workers. Roughly half would leave a job if their employers used audio and/or video surveillance, facial recognition, keystroke tracking or screenshots. Nearly 60% of tech workers said they would reject a job offer if they were surveilled by audio or video to enforce productivity.
Millions have quit jobs because of poor working conditions and bad work-life balance and productivity surveillance decays both. Monitored workers are "substantially more likely" to engage in myriad negative behaviors, including damaging and stealing workplace property, taking unapproved breaks, disregarding instructions and cheating, working at a purposefully slow pace and blaming others for their actions.ĭuring the pandemic, people took stock of their priorities. The authors of two 2021 studies discovered many paradoxical effects of employee surveillance. Tracked employees are nearly two times more likely to fake work and they spend over an hour extra online every day on average just to be seen by colleagues and managers. 43% of remote workers feel employee surveillance violates their trust 59% feel anxiety 26% feel resentment, and 28% feel underappreciated when subjected to such technologies.
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